Add any other questions in our comments if they're unanswered for you~ ♥
Q: Are your products safe and legal?
A: Our products are genuine, KFDA approved, and have acquired ISO certification.
Q: Do you ship worldwide? Australia-wide?
A: Yes we do! It is a pleasure for us to take your order regardless of where you are.
Q: How long will it take to ship?
A: It will vary depending on the location and public holidays. After the deadline closes, the orders will be sent to the supplier and it may take up to 3 weeks to arrive at your doorstep.
Q: Do you accept bank transfer, money order, credit card or cash?
A: Sorry, we only accept PayPal for international orders and PayPal is the most preferred method of payment. Bank Transfers and money orders can only be made for orders within Australia and will take longer to process. For direct cash payments, they should be arranged with us via email.
Q: How do I take care of my lenses?
A: Follow these before and after wear steps...
*Wash your hands with unscented soap so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Dry your hands with a lint-free towel or tissues.
Remove one lens and clean it with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. Rub the lens outwards from the centre in the palm of your hand with a few drops of solution.
Rinse the lens again with the solution to remove the loosened debris, making sure to take as long as the package directs: rinsing is an important step.
Place the lens in your clean lens case or lens holder and fill with fresh solution. Disinfecting kills microorganisms on the lens. Disinfection time varies from product to product; check the package for details.
Repeat for your other lens.
Q: How do I insert the lenses?
A: Follow these steps...
*Stand in front of the mirror with your lens ready to insert on your right index finger.
Now turn your head slightly to the right, while still looking in the mirror. Look at the eye farthest from the mirror - the colored part of the eye is right in the inner corner, and you can see a big expanse of white.
With your left hand. widen your eye.
Now bring your right hand around under your chin. Still looking in the mirror sideways, put the lens on the white part of your eye. If it doesn't "stick" straightaway, you can rub it in tiny circles a couple of times. Make sure the lenses are moist enough to stick on.
Now straighten your head to look directly at the mirror and blink a few times.
Q: How do I remove the lenses?
A: Follow these steps...
(refers to above insertion method)
You can remove lenses the same way you inserted them. Turn your head to the side so that your pupil in the corner of your eye, facing the mirror.
With your left hand, widen your eye (you may skip this step)
Put one finger on the lens, slide it on to the white of your eye, then pinch it out (as in, bring the edges of the lenses together) with thumb and forefinger.
There are other ways of inserting and removing lenses and these tutorials can be found on the internet. Please refer to more than one reference to find the most comfortable method for you.
Q: How do I open the bottle?
A: Follow the steps on the image....
Q: Are your products safe and legal?
A: Our products are genuine, KFDA approved, and have acquired ISO certification.
Q: Do you ship worldwide? Australia-wide?
A: Yes we do! It is a pleasure for us to take your order regardless of where you are.
Q: How long will it take to ship?
A: It will vary depending on the location and public holidays. After the deadline closes, the orders will be sent to the supplier and it may take up to 3 weeks to arrive at your doorstep.
Q: Do you accept bank transfer, money order, credit card or cash?
A: Sorry, we only accept PayPal for international orders and PayPal is the most preferred method of payment. Bank Transfers and money orders can only be made for orders within Australia and will take longer to process. For direct cash payments, they should be arranged with us via email.
Q: How do I take care of my lenses?
A: Follow these before and after wear steps...
*Wash your hands with unscented soap so that you don't transfer dirt and germs to your eye. Try to avoid moisturizing soaps, as they are not good for contact lenses. Dry your hands with a lint-free towel or tissues.
Remove one lens and clean it with the recommended solution. Cleaning removes eye-produced buildup, cosmetics and other debris that impairs lens comfort. Rub the lens outwards from the centre in the palm of your hand with a few drops of solution.
Rinse the lens again with the solution to remove the loosened debris, making sure to take as long as the package directs: rinsing is an important step.
Place the lens in your clean lens case or lens holder and fill with fresh solution. Disinfecting kills microorganisms on the lens. Disinfection time varies from product to product; check the package for details.
Repeat for your other lens.
Q: How do I insert the lenses?
A: Follow these steps...
*Stand in front of the mirror with your lens ready to insert on your right index finger.
Now turn your head slightly to the right, while still looking in the mirror. Look at the eye farthest from the mirror - the colored part of the eye is right in the inner corner, and you can see a big expanse of white.
With your left hand. widen your eye.
Now bring your right hand around under your chin. Still looking in the mirror sideways, put the lens on the white part of your eye. If it doesn't "stick" straightaway, you can rub it in tiny circles a couple of times. Make sure the lenses are moist enough to stick on.
Now straighten your head to look directly at the mirror and blink a few times.
Q: How do I remove the lenses?
A: Follow these steps...
(refers to above insertion method)
You can remove lenses the same way you inserted them. Turn your head to the side so that your pupil in the corner of your eye, facing the mirror.
With your left hand, widen your eye (you may skip this step)
Put one finger on the lens, slide it on to the white of your eye, then pinch it out (as in, bring the edges of the lenses together) with thumb and forefinger.
There are other ways of inserting and removing lenses and these tutorials can be found on the internet. Please refer to more than one reference to find the most comfortable method for you.
Q: How do I open the bottle?
A: Follow the steps on the image....
